Robotic Process Automation
Businesses that value customer experience invest in the power of APIs. By connecting internal systems and applications, companies can share data and services more efficiently and create new customer-facing applications that are responsive and engaging.
Combine automation with orchestration
Dozens of industries use software technology that makes building, deploying, and managing software robots that emulate human actions easy. This is called robotic process automation, or RPA. With a modern tech stack, businesses can automate repetitive processes as part of complex integrations.
For example, an RPA robot could automatically extract data from a website and load that data into a customer relations management (CRM) system. RPAs could improve the accuracy and speed of data entry since robots work 24/7 providing consistent results. RPA in customer service could look like automated responses to common customer questions and processing orders. Faster and more efficient customer service frees employees to focus on strategic and higher-level tasks.
Combining complex APIs with embedded RPAs can:
- Increase efficiency
- Improve accuracy
- Reduce costs
- Improve customer service
Updated case study goes here OKAY?
The insurer, with $1.6 billionin premiums, experienced significant benefits in several areas by choosing Adaptigent’s Adaptive Integration Fabric.
Leading North American Insurer
Needed to provide applications to streamline business processes for employees and customers
Adaptigent’s Adaptive Integration Fabric